The terms, policies and consumer protections that apply to FlixLink services. This page summarises the key points — the full Customer Terms document is the binding version.
Flixlink Broadband Pty Ltd · ABN 44 669 575 679. Services are supplied by Flixlink Telecommunications Pty Ltd (ABN 26 655 499 791) under the Telecommunications Act 1997 (Cth).
The full document sets out the general agreement plus product-specific terms and the consumer protections required of Australian telco providers:
The contract, service description, charges, GST, credit checks, transfers, liability and termination.
How we advertise, sell, contract, bill and provide priority assistance and customer service.
What information we collect and hold, how we use and protect it, and how to access or correct it.
How to raise a complaint, how we resolve it, and your right to escalate to the TIO.
Guaranteed connection and fault-repair timeframes under the CSG Standard.
The support available if you're experiencing financial difficulty paying your bill.
Responsible use of your service, including spam, security and content obligations.
Local Number Portability — moving your existing phone numbers to or from FlixLink.
Specific terms for nbn®, Opticomm, SIP, nbn® Voice, Cloud Office UC, IP-VPN/MPLS, Managed Internet, Meraki and mobile.
Each FlixLink plan has a Critical Information Summary (CIS) describing the service, its inclusions, pricing, minimum total cost and any early-termination charges. A CIS is provided before you sign up and is available on request.
We aim to resolve any complaint quickly and fairly. If you're not satisfied with how your complaint has been handled, you can escalate it to the Telecommunications Industry Ombudsman (TIO) — a free and independent service for Australian phone and internet customers.