Everything that applies to your FlixLink services, written in plain English.
The agreement for every FlixLink service. Your services are supplied by Flixlink Broadband Pty Ltd (ABN 44 669 575 679), trading as FlixLink Telecommunications.
How to make a complaint, our timeframes, and your right to go to the Telecommunications Industry Ombudsman.
Read →Free help if you're finding it hard to pay, including payment plans and how to apply.
Read →What personal information we collect, how we use and protect it, and how to access it.
Read →The rules for using our internet, voice and mobile services fairly, safely and legally.
Read →How we verify you, protect your number from SIM-swap and porting fraud, and how to spot a scam.
Read →How we help keep you connected and keep your account and details safe. No evidence needed.
Read →A Critical Information Summary (CIS) sets out the key facts about a plan: what's included, the price, the most you can be charged each month, any minimum term and any early termination charge. Please read the one for your plan before you sign up.
A Key Facts Sheet shows each nbn® plan's speed tier, its typical evening speed, what it suits, and what to know about power failures and alarms.
Voice, business data and managed services are quoted individually, and your quote includes the same key information. Summaries for our mobile broadband and 5G Home plans are on their way; ask us for the details before you sign up. Need a CIS sent to you? Call (02) 9071 2900 or email info@flixlink.com.au.
Online orders are paid through Stripe, our PCI-DSS certified payment provider. You enter your card details on Stripe's secure page; FlixLink never sees or stores your full card number. There's no card surcharge. If you're transferring an existing nbn® service to us, we'll ask for your AVC ID (shown on your current provider's bill) so we can move your service across.
Tell us and we'll work to fix it quickly and fairly. Complaining is free. If you are not satisfied with how we have handled your complaint, you have a right to take it to the Telecommunications Industry Ombudsman, which is a free and independent service. Read our Complaint Handling Policy.
We only collect what we need to provide and protect your services. Read our Privacy Policy.